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April 16, 2009


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Talent development is certainly an aspect of the corporate world that often gets overlooked. And it seems this oversight happens frequently in health care.
I often hear executive management teams reply that the most important priority for their organizations is the patient. If so, why wouldn’t they have the best people servicing patients? I mean, if the patient is the most important concern of the health care org, then employees ought to be more important than the patients because employees of the hospital are the ones affecting patient's overall experience.
Yet, many employees at hospitals (and physician practices too) are not motivated, overworked, under-paid, poorly qualified, and lack customer service skills, among other things.
I find it interesting that the top 100 companies to work for according to Forbes magazine are generally high revenue generating companies with great brands and great reputations. Coincidence? Unlikely.
Thus, I agree. We need more leaders in health care organizations that will not manage people, but rather guide, motivate, develop, and inspires them.


Steve Davis


Very on-target. And besides the CEO's calendar, ask what was on the agenda for the last several all-hands leadership meetings. It's difficult being truly quality-driven when all you talk about is meeting the budget.

And then there's that pesky "role-modeling" aspect to being a leader - what you SAY versus your actions and how you treat those around you. It starts from the top.

Steve Davis

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