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« Baseball, Leadership and 'A Thing Well Done' | Main | Employees Are 70 Percent of Net Worth »

January 01, 2010


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Similar to your number 1, a lesson I learned from my father was he put in a new sink in a bathroom. During the manufacturing process, the area around the overflow drain had been chipped and in the QC process that chip had been missed and the sink was glazed. No one could see the chip since it was located on the side next to a persons belly as they stood at the sink. My father, after installing the sink, noticed the chip. He informed me he was going to remove the sink and get a replacement. When I asked him why he would do that, since no one will notice it, he stated "I'll know it's there." Since that time, I always look at the overflow hole when brushing my teeth.


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