My Photo

Enter your email address:

Delivered by FeedBurner

« Missing the Little Things: When Service Is Not First Class | Main | CEOs, Meet The Millennials »

December 20, 2011


Feed You can follow this conversation by subscribing to the comment feed for this post.

Ken Cochran

I absolutely agree with you. I try to build consensus as we roll out something new, but also expect that people devote themselves to whatever we ask. Sometimes, it's just not a democracy.

I also add that leaders need to become comfortable giving directives. This decreases variability and improves compliance.

The comments to this entry are closed.

Blog powered by Typepad
Member since 03/2008